Booking Policies
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Thank you for choosing Maris Equestrian for your lessons. To ensure a smooth and efficient booking process, please carefully review our 48-hour bookings policy outlined below:
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1. Booking Confirmation:
- All bookings must be made through call, text or email.
- You will receive a confirmation email of your appointment at time of booking, and a reminder email/text 48 hours prior to your lesson.
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2. Cancellation and Refund Policy:
- Cancellations made at least 48 hours before the scheduled lesson or activity will incur 100% lesson fee charge.
- Cancellations made within 48 hours of the scheduled lesson or activity will not be eligible for a refund.
3. Rescheduling:
- Participants may request to reschedule a lesson or activity at no additional cost if the request is made at least 48 hours before the original booking.
- Rescheduling requests made within 48 hours of the original booking may be subject to a rescheduling fee.
4. Weather-Related Changes:
- In the event of inclement weather, Maris Equestrian reserves the right to cancel or reschedule lessons for the safety of participants and horses.
- Participants will be notified as soon as possible, and every effort will be made to accommodate rescheduling without additional charges.
5. No-Shows:
- Participants who fail to show up for a scheduled lesson or activity without providing prior notice will incur a 100% lesson fee.
6. Late Arrivals:
- Participants are expected to arrive on time for their scheduled lessons or activities.
- Late arrivals may result in a shortened session without any adjustment to the cost.
7. Emergency Situations:
- In case of emergencies, exceptions to the cancellation policy may be considered. Participants must contact Maris Equestrian as soon as possible to discuss their situation.
8. Group Bookings:
- For group bookings, the lead participant is responsible for communicating any changes or cancellations to Maris Equestrian.
9. Contact Information:
- It is the responsibility of participants to ensure that Maris Equestrian has accurate contact information for communication purposes.
10. Policy Updates:
- Maris Equestrian reserves the right to update or modify this 48-hour bookings policy. Participants will be notified of any changes.
By booking with Maris Equestrian, you acknowledge that you have read, understood, and agreed to the terms outlined in this 48-hour bookings policy.
For any questions or concerns, please contact us at team@marisequestrian.com
Thank you for choosing Maris Equestrian. We look forward to providing you with a safe and enjoyable riding experience!
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